Shipping Policy

Order Processing and Shipping Times

At My Store, all orders are processed and packed from our US facility Monday through Friday, excluding holidays. If you place your order before our daily cutoff time, it is likely to ship the same day. Otherwise, it will ship the next business day.

After processing, standard delivery typically takes 3-7 business days within the United States. Please note that delivery speed depends on your location and carrier performance. Expedited shipping options may be available during checkout for those seeking faster delivery.

Shipping Fees and Free Shipping

Standard shipping fees apply to most orders; however, free shipping is automatically applied at checkout for qualifying orders above a certain amount within the US.

Shipping Destinations

We currently ship exclusively within the United States. If you reside outside the US and wish to purchase items from My Store, please contact us via the store’s contact page to explore possible options. We cannot guarantee availability but will try to assist.

Tracking Your Order

Once your order ships, you will receive an email with a tracking number. If your tracking information does not update for more than 5 business days, please reach out to us through our contact page. We will investigate and contact the carrier to help resolve any delays.

Address Changes

If you need to update your shipping address after placing an order, contact us immediately. Changes can usually be made if the order has not yet shipped. Once in transit, address changes must be handled directly with the carrier.

Damaged or Lost Packages

If your package arrives damaged, please take photographs of the damage before opening all contents and notify us within 7 days of delivery. We will work with you to provide a suitable replacement or refund.