Return & Refund Policy

Return & Refund Policy for My Store

Return Eligibility and Conditions

At My Store, we want you to be completely satisfied with your purchase of our Wall Decor Mirrors and other items. If you need to return a product, please note the following conditions:

All returns must be initiated within 30 days from the day your order arrives.
Items must be unused and returned in their original condition and packaging.
Products that cannot be accepted for return include burned candles, used sprays or diffusers, items marked as final sale, and any returns made after the 30-day return window.
Gift cards are non-refundable.

How to Start a Return

Visit the contact form on our website.
Provide your order number and specify which items you want to return.
We will reply with the correct return address and detailed instructions.

Return Shipping Costs

You are responsible for paying the return shipping costs unless your item arrived damaged, defective, or incorrect. In those cases, we will cover the cost.

Damaged, Defective, or Incorrect Items

If your order arrives broken, leaking, or is not what you ordered, please contact us within 7 days of delivery. Whenever possible, include a photo of the issue. We will promptly offer you a replacement or a full refund, depending on your preference.

Refund Processing

Once we receive and inspect your returned item, we will process your refund to the original payment method. Please allow 5-10 business days for the refund to appear on your account, subject to your bank’s processing times.

Returns of Gifted Items

If you are returning a gift purchased from My Store, we can issue store credit instead of a refund to the original payment method. Please mention this preference when you contact us to initiate the return.

Important Notes

We reserve the right to refuse returns that do not meet these conditions. If a return is refused, we will inform you of the reasons.
If you have any questions about your return eligibility before shipping an item back, please reach out via our website contact form. We prefer to resolve any concerns up front to avoid unnecessary returns.